Dad stuck in support nightmare after teen lied about age on Discord

A father's struggle to secure his son's hacked Discord account reveals the platform had prior knowledge of the user's underage status, raising questions about enforcement and support. | Contesto: cronaca

Punti chiave

• Dad stuck in support nightmare after teen lied about age on Discord

Contesto

A California father, after a months-long battle to recover his 14-year-old son's hacked Discord account, has obtained internal data confirming his long-held suspicion: the social platform was aware of the user's true, underage status well before the account was compromised. The revelation comes from a data archive provided by Discord in response to a data access request, which the father, who requested anonymity to protect his family's privacy, shared exclusively. The documents include internal logs showing the platform had flagged and noted the user's self-reported birth year—which indicated he was under 13, Discord's minimum age requirement—over a year prior to the account being taken over by hackers. The ordeal began when the teenager's account was hijacked. The hackers changed the associated email and password, locking the family out. The father, acting on his son's behalf, immediately contacted Discord's support system. What followed was a bureaucratic labyrinth. Support requests were met with automated responses demanding verification details the family could no longer provide, as the hackers controlled the account. The father provided copies of his driver's license, his son's birth certificate, and even a notarized statement, but each submission seemed to disappear into a void, followed by a fresh request for the same documents. "It felt like shouting into a storm," the father said, describing the process as a demoralizing cycle of ticket numbers and canned replies. The core of the case hinges on Discord's Terms of Service, which explicitly state users must be at least 13 years old. The company's policy is to disable accounts found to be held by underage users. The data dump, however, shows a disconnect between identification and action. While the platform's systems had logged the age information, no remedial action—such as account suspension or a request for age verification—was taken. This gap allowed the account to remain active until it was compromised, at which point the standard account recovery protocols proved inadequate for a scenario involving a minor. Legal experts note that this situation sits at the intersection of platform policy, the...

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Categoria: cronaca