Easyjet leaves 100 behind in border check queues

Border control delays at Milan Linate force 100 passengers to miss their Easyjet flight, highlighting systemic airport bottlenecks. | Contesto: cronaca

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• Easyjet leaves 100 behind in border check queues

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Approximately 100 passengers were left stranded at Milan Linate Airport on Thursday after extensive queues at border control prevented them from boarding their scheduled Easyjet flight. The incident, which unfolded during the morning peak travel period, saw the budget airline's aircraft depart without the affected travelers, who had already checked in and cleared security but were caught in a bottleneck at the Schengen exit passport checks. The disruption centers on a procedural gap familiar to frequent European travelers: the separation between an airline's responsibility for check-in and gate procedures and the state-controlled process of border enforcement. While airlines impose strict deadlines for reaching the departure gate, they have no authority over the speed of police-conducted passport controls. Passengers reported queue times exceeding an hour, far beyond the buffer most allocate after security. An Easyjet representative stated the company's ground staff made repeated announcements urging passengers in the queue to come forward, but the sheer volume of people and the physical layout of the checkpoint made timely processing impossible. This is not an isolated incident at Linate or within the broader Italian and European airport network. Similar scenes of missed flights due to protracted border queues have occurred at major hubs like Rome Fiumicino and London Heathrow, particularly following the reinstatement of systematic passport checks for intra-Schengen flights—a practice intensified in recent years due to heightened security concerns. The problem is often acutely felt at airports like Linate, where older terminal designs struggle to accommodate sudden surges of passengers funneling into a limited number of border control booths. The financial and logistical fallout for passengers is significant. Those who miss a flight under such circumstances are typically not entitled to compensation under EU Regulation 261/2004, which covers delays and cancellations within an airline's control but not those caused by "extraordinary circumstances" like security or border delays. Affected travelers are forced to rebook on later services, often at their own...

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Categoria: cronaca