Hotels can refuse to give tap water to tourists, Italy's top court rules

Italy's top court rules hotels may refuse tap water to guests, upholding a €7 bottled water charge as lawful.

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Contesto

Italy’s highest court has ruled that hotels are not obligated to provide free tap water to guests, rejecting a tourist’s claim that her consumer rights were violated when she was charged €7 for bottled mineral water. The decision, handed down by the Italian Supreme Court of Cassation, clarifies that hospitality establishments may lawfully refuse to serve tap water if they offer an alternative, such as bottled water, at a price. The case stemmed from a dispute in which a tourist, whose name has not been disclosed, was denied a glass of tap water at a hotel and instead offered a bottle of mineral water for €7. She argued that this practice breached her consumer rights, contending that access to free drinking water is a basic expectation in any accommodation. The court, however, sided with the hotel, stating that there is no legal requirement for hotels to provide tap water free of charge,…

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Categoria: cronaca
Entità: Hotels